play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 1167797190
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number to receive a verification code. Verify the one-time password (OTP) to complete the login process. This method allows you to access the app without needing a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, ensure a strong internet connection is established. If the OTP is not received after waiting, you can reach out to the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your active number. If you've changed numbers, please submit your updated KYC details to the customer support team via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version and you'll be able to log in and start playing without any problems. This should update the app to the latest version, allowing you to continue using it smoothly.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are limited to earnings from gaming activities and bonus funds cannot be withdrawn. This means users can only access the money they've earned through actual gameplay.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all necessary KYC details within the app. This includes saving your Aadhar card, UPI information, and bank details for verification.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically allow users to complete the process within 30 minutes to 3 hours. However, some users may experience delays, particularly with payments, which can take up to 24 hours to process. This can cause a slight delay in the overall completion time.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds earned from gaming can only be used within the gaming platform and cannot be withdrawn. Any winnings made using the bonus amount can be withdrawn by the user. This distinction applies to both the bonus funds and any resulting winnings.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if the withdrawal request is failing. If so, don't worry - the funds will be added to your wallet account within 24 hours. If the issue persists, you can reach out to their care centre for assistance.
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